Here’s a list of our most frequently asked questions. If you don’t find the answer your looking for, please contact us. 

Why is my credit card declined when placing an order in the shopping cart?

If the credit card billing address and zip code do not match the records on file with the credit card bank,  the credit card will be declined.  This is a security measure that protects both Regulator & Torch Exchange, Inc. and the cardholder.  When placing an order, please make sure the billing address, zip, and the CCV number on the back of your card matches the credit card bank records.  The shipping address does not have to be the same.

Why are parts only available for a few models of equipment in the shopping cart?

While Regulator & Torch Exchange, Inc. has parts for almost all models of welding and cutting equipment and is continually adding models and parts to the shopping cart,  it is impractical to list parts for the thousands of different models available today.

If parts are not available in the online store, can orders be placed over the phone with Regulator & Torch Exchange, Inc.

Absolutely,  Regulator & Torch Exchange, Inc. is always here to meet your gas apparatus parts and service needs by phone, internet or in person.

Does Regulator & Torch Exchange, Inc. offer same day shipping?

Yes. Express shipping orders placed for in-stock items before12 Noon EST, will be shipped the same business day. All express shipment orders placed after 12 Noon EST  and all ground shipments will be shipped the next business day.

Does Regulator & Torch Exchange, Inc. offer free shipping?

Regulator & Torch Exchange, Inc. will pay the shipping cost on all orders over $50 shipped to US addresses.  All Free Shipping orders must be placed online through our Shopping Cart.  Free shipping offer is for USPS only.  Shipping will be charged on all orders shipped Express or by any other carrier.  Regulator & Torch Exchange, Inc. reserves the right to change the shipping provider from one selected at checkout.

Does Regulator & Torch Exchange, Inc. ship items to address outside of the United States?

Regulator and Torch Exchange, Inc. ships to US addresses only.

Why does Regulator & Torch Exchange, Inc. require acceptance of the sales agreement for some items?

Like many major manufacturers of gas apparatus, Regulator & Torch Exchange, Inc. recommends that repair of gas apparatus be performed only by a trained repair technician. Because of the inherent danger associated with gas apparatus and the repair of such equipment, Regulator & Torch Exchange, Inc. asks for a sales agreement to protect against liability in the event repair parts are not installed or used properly. The sale agreement applies to all internal repair parts sold.

Does Regulator & Torch Exchange, Inc. include instructions with regulator & torch repair kits?

Because the repair of gas apparatus should only be preformed by trained repair technicians, Regulator & Torch Exchange, Inc. does not include instructions in repair kits.

What is Regulator & Torch Exchange, Inc.’s return policy for repair parts?

Any item unused and in its original packaging may be returned for full credit of part cost. Any shipping cost will not be credited.  Repair Kits must be unopened!

If an order is not in stock will my credit card be charged?

No. If all or part of your order is not in stock, Regulator & Torch Exchange, Inc. will not bill your credit card until your items are shipped.

If parts are ordered and the repair is unable to be completed in the field, will full credit for the parts be given towards the cost of repair?

If parts are returned undamaged, then yes, Regulator & Torch Exchange, Inc. will give full credit for the parts (excluding shipping) toward the cost of repair.

Do you still have questions?

If you haven’t found the answer to your question, please feel free to contact us. We’ll be happy to help.

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